Website Privacy Policy

Website: https://stopwhining.co.uk/
Last updated: 18th September 2026

1. About this policy

This privacy policy explains how personal information is collected and used when you visit or interact with the Stop Whining website at https://stopwhining.co.uk/ (the Website).

It applies only to the Website and related online enquiries. It does not describe every way the business may process personal information outside the Website.

For the purposes of UK data protection law, the organisation operating the Website is the controller of the personal information described in this policy.

2. How to contact us about privacy

If you have a question about this policy, wish to exercise your data protection rights or have a concern about how your personal information is used through the Website, please contact us by telephone:

Telephone: 07835 998 998

3. Personal information we may collect

Depending on how you use the Website, we may collect:

  • Contact and enquiry information, such as your name, telephone number, email address and any information you include in a form or message.

  • Transaction or booking information, if the Website allows you to request, book or purchase a service.

  • Technical information, such as your IP address, browser type, device type, operating system, approximate location, referral source and information about how you use the Website.

  • Cookie and preference information, including your cookie consent choices and information collected by cookies or similar technologies.

  • Correspondence, including records of communications relating to an enquiry made through the Website.

Please do not provide sensitive personal information through the Website unless it is necessary and specifically requested.

4. How we collect personal information

We may collect personal information:

  • directly from you when you complete a form, contact us, make an enquiry or use an interactive feature;

  • automatically through cookies, server logs and similar technologies when you use the Website; and

  • from service providers that support the Website, such as website hosting, analytics, form, security or booking providers.

5. How and why we use personal information

We may use personal information collected through the Website to:

  • respond to enquiries and communicate with you;

  • provide information, services or website features you request;

  • administer bookings, purchases or other transactions where applicable;

  • operate, maintain and secure the Website;

  • diagnose technical problems and prevent fraud, misuse or malicious activity;

  • understand how visitors use the Website and improve its content and performance;

  • record and manage your cookie choices;

  • comply with legal and regulatory obligations; and

  • establish, exercise or defend legal claims.

6. Lawful bases for processing

Under the UK General Data Protection Regulation, we must have a lawful basis for using personal information. Depending on the circumstances, we may rely on:

  • Consent, for example where you agree to non-essential cookies. You may withdraw consent at any time through the Website’s cookie settings.

  • Contract, where processing is necessary to take steps at your request before entering into a contract or to perform a contract with you.

  • Legitimate interests, where it is reasonably necessary to respond to enquiries, operate and improve the Website, maintain security or protect our legal rights, provided those interests are not overridden by your rights.

  • Legal obligation, where we must process information to comply with the law.

7. Cookies

The Website uses cookies and may use similar technologies. Cookies are small files stored on your device that help websites function, remember choices and provide information about website use.

Some cookies are strictly necessary for the Website to operate and do not require consent. Non-essential cookies, such as analytics, advertising or certain third-party cookies, should only be used after you have given consent through the cookie banner.

You can accept, reject or manage non-essential cookies using the Website’s cookie consent controls. You can also control cookies through your browser settings. Blocking certain cookies may affect how the Website functions.

For more information about the specific cookies used, their providers and their duration, please refer to the cookie information available through the Website’s cookie banner or cookie settings.

8. Sharing personal information

We may share personal information only where necessary with trusted organisations that help operate the Website or provide related services. These may include:

  • website hosting and maintenance providers;

  • contact form, email, booking or payment service providers;

  • analytics and cookie consent providers;

  • IT, cybersecurity and fraud prevention providers;

  • professional advisers, such as accountants, insurers or legal advisers; and

  • public authorities, regulators, courts or law enforcement bodies where disclosure is required or permitted by law.

Service providers that process personal information on our behalf are required to handle it appropriately and only for authorised purposes. We do not sell personal information collected through the Website.

9. International transfers

Some website service providers may process personal information outside the United Kingdom. Where personal information is transferred internationally, we will take appropriate steps required by UK data protection law. These may include relying on UK adequacy regulations or using approved contractual safeguards, together with additional protections where appropriate.

10. How long we keep personal information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to respond to an enquiry, provide a requested service, maintain appropriate business and security records, and meet legal, accounting or reporting requirements.

Retention periods vary according to the type of information, why it is needed, the sensitivity of the information and any relevant legal requirements. When information is no longer required, it will be deleted or anonymised securely.

11. How we protect personal information

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or destruction. However, no website or internet transmission can be guaranteed to be completely secure.

12. Your data protection rights

Under UK data protection law, you may have the right to:

  • request access to the personal information held about you;

  • ask for inaccurate or incomplete information to be corrected;

  • request deletion of your personal information in certain circumstances;

  • request restriction of processing in certain circumstances;

  • object to processing based on legitimate interests or for direct marketing;

  • receive certain personal information in a portable format;

  • withdraw consent at any time where processing relies on consent; and

  • ask for information about safeguards used for certain international transfers.

These rights are not absolute and may be subject to legal conditions or exemptions. You will not usually be charged for exercising your rights. We may need to request information to confirm your identity before responding.

To exercise a right, contact us using the telephone number in section 2.

13. Complaints

If you have concerns about how your personal information is handled, please contact us first so that we can try to resolve the matter.

You also have the right to complain to the Information Commissioner’s Office, the UK’s data protection regulator:

Website: https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113

14. Third-party websites

The Website may contain links to websites or services operated by other organisations. Those organisations are responsible for their own privacy practices. You should read their privacy notices before providing personal information to them.

15. Children’s privacy

The Website is not intended to collect personal information from children unless this is necessary for a service and appropriate safeguards are in place. If you believe a child has provided personal information through the Website without appropriate authorisation, please contact us.

16. Changes to this policy

We may update this privacy policy from time to time to reflect changes to the Website, the services used on it or legal requirements. The latest version will be published on this page with a revised date.